Privacy Policy

When you browse our store, place an order or contact us, we collect information needed to provide our services. This may include your name, email address, telephone number, billing and delivery addresses, order details and messages you send us.

Our store and its service providers also collect technical information such as your IP address, browser, device details and how you use the website, including through cookies and similar technologies.

We use your information to process and deliver orders, manage payments and returns, respond to enquiries, maintain and improve our store, prevent fraud and meet our legal obligations.

Where marketing or advertising tools are enabled, information may also be used to understand campaign performance and provide relevant communications or advertising, subject to applicable consent requirements and your preferences. You can unsubscribe from marketing emails at any time.

Our store is hosted on Shopify. Information is shared with Shopify and the providers needed to operate the store, including payment, delivery, customer support and, where enabled, analytics and advertising services.

Payment providers process payment details under their own privacy policies. We receive the transaction information needed to manage your order. We may also disclose information where required by law or to protect against fraud.

For information about Shopify's own handling of personal information, see Shopify's Privacy Policy.

Essential cookies help the store function, including remembering your basket and supporting checkout. Where enabled, other cookies help measure website use and support marketing.

You can manage cookies through your browser and any privacy controls displayed on our website. Where consent is required, you can choose whether to allow non-essential cookies using the available privacy controls. Blocking essential cookies may affect some store features.

We keep personal information for as long as reasonably needed for the purposes described here, including completing orders, keeping required records and resolving disputes. Information may be processed outside the UAE by Shopify or other providers, subject to applicable data protection requirements.

We use reasonable measures to protect personal information. No online service can guarantee absolute security.

Subject to applicable law, you may request access to, correction or deletion of your personal information, withdraw consent where processing relies on it, or raise a concern about how your information is handled. Some information may need to be retained to meet legal obligations or complete an existing order.

To make a request, email info@catalinajewelry.ae. We may need to verify your identity before responding. You may also raise a concern with the relevant data protection authority.

We may update this policy when our services or applicable requirements change. The latest version will be published on this page with its update date.